.Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years! We have been licensing Kraken for over 3 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. You will be the Kraken contact for all ongoing development and technical requests for Octopus Energy Spain - working on a day to day basis to set them up for success and manage feature requests that are received. You will be managing the in-life client relationship, triaging issues, managing roles and permissions, tracking and updating on progress, explaining blockers, delays and changes in direction to client's operational teams. You will be responsible for imparting the knowledge of how Kraken works and up-skilling the client's ops team to become experts on Kraken. You will also support the client in adapting to ways of working that are aligned to Kraken's development style. You will work closely with Kraken's product managers to request development needs and act as a link to the client. What will you be doing? Managing the relationship with client counterparts, being the first point of contact for any issues or tech requests. Triaging incoming requests and communicating client priorities to the right domains in the development team