.DESCRIPTIONCarrier Operations Management (COM) works across the EU in a cross-functional environment with Carriers, Transportation Execution, Planning and Scheduling organizations to improve Transportation performance and KPIs. They act as a vendor manager towards our Carriers, maintains and reports up to date and accurate statistics, management reports and analysis. They are an expert in the transportation function, are able to independently define processes considering long term sustainability and repeatability. They handle escalations and take ownership of projects/tasks beyond core responsibilities.Key job responsibilitiesEngages with performance and analytics teams to develop and understand performance metrics to assist with driving business results.Investigates root cause of performance failures along with transportation partners to troubleshoot and create processes/actions to sustainably eliminate them.Determines corrective action for risks and obstacles with assistance from senior program managers.Utilizes analytical simulations and assessments to quickly understand the business impact of the trends and make quick and informed decisions based on available data.Plays an active role in training our carriers on new tools and processes, as well as training the wider transportation team on relevant topics.Serves as escalation point in the network for our third party carriers.Owns, tracks, or escalates issues to ensure that they are addressed and documented.About the teamAmazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.BASIC QUALIFICATIONSA degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience in program or project managementExperience working cross functionally with tech and non-tech teamsExperience in defining and implementing process improvement initiatives using data and metricsExperience in supply chainExperience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONSExperience in driving end to end delivery, and communicating results to senior leadershipExperience leading process improvementsExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAmazon is an equal opportunities employer