Call Center Supervisor | [Ig-76]

Job Description: Call Center SupervisorLocation: Poblenou, BarcelonaStart Date: 17/07/2024Languages Required: Spanish, French/English, Portuguese or Italian is a plus.Job Summary: We are seeking a skilled and motivated supervisor for a call center located in Poblenou, Barcelona. The ideal candidate will have a solid background in call center management and be capable of effectively leading a multilingual team. This position offers a unique opportunity to lead a dynamic team in a stimulating and constantly evolving environment.Responsibilities:Team Management: Supervise and motivate a team of call center agents, ensuring high levels of performance and customer satisfaction.Training and Development: Provide ongoing training to agents to ensure they have the necessary skills to meet the company's objectives.Performance Monitoring: Analyze and monitor key performance indicators (KPIs), and implement strategies to improve team efficiency and productivity.Problem Resolution: Handle escalations and complex situations, providing quick and effective solutions to customer issues.Planning and Organization: Develop optimized work schedules to meet operational needs and ensure adequate coverage.Reporting and Analysis: Prepare regular reports on team performance and recommend continuous improvements.Qualifications and Skills:Experience: Minimum of 3 years of experience as a supervisor in a call center or similar role.Languages: Proficiency in Spanish and French/English, Portuguese or Italian is a plus.Leadership Skills: Proven ability to lead and motivate a team, with excellent communication and time management skills.Results-Oriented: Ability to work under pressure and achieve strict targets, with a keen attention to detail.Technical Skills: Familiarity with call center management software and CRM tools.Customer Service: Strong customer orientation with the ability to handle difficult situations professionally and empathetically.Working Conditions:Contract: PermanentSalary: Competitive, to be discussed during the interviewHours: Flexible, with the possibility of evening and weekend work as required
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