Job Requisition ID: 24WD75290
Job Description: Customer Success Manager - Named Accounts
We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of Customer Success and work in a hybrid environment.
ResponsibilitiesYou will develop a deep understanding of our customers' business goals, objectives, and challenges to effectively guide them towards achieving success with our products and services.You will be the main point of contact and trusted advisor for our named accounts, building strong relationships with key stakeholders and decision-makers.Proactively engage with customers to understand their needs, provide product education, and offer strategic recommendations to drive adoption.Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless onboarding, implementation, and ongoing support for our customers.Conduct regular business reviews and performance assessments to track customer satisfaction, identify areas for improvement, and develop action plans to address any issues or concerns.Be an advocate for our customers within the company, championing their needs to influence product roadmap and enhancements.Monitor customer health metrics, usage patterns, and engagement levels to identify opportunities for upselling, cross-selling, and expansion.Stay up-to-date with industry trends, best practices, and competitive landscape to provide strategic insights and recommendations to our customers.Qualifications3 years of professional working experience in customer success, account management, or a similar customer-facing role.Strong interpersonal and communication skills, with the ability to build trust with customers at all levels.Excellent problem-solving and a data-driven mindset to interpret customer metrics and make informed decisions.Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.Ability to work independently, manage multiple priorities.About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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