NOC EngineerSummary: The NOC Engineer provides Tier 1 2 service level support and works closely with Tier 3 Support Groups to deliver results.
This position is responsible for the administration, documentation, and resolution of diverse cases (incidents, changes, requests).
Working knowledge in Information and Communications Technology (ICT) and in integrated customer end-to-end solutions related to the company's portfolio.
Engages and directs support team members/vendors as required to assist in incident resolution to ensure total customer satisfaction.
Use of both problem-solving and interpersonal communication skills (verbal and written) with both technical and nontechnical users.
Customer-oriented and knowledge of a demanding, complex environment.
The team member possesses a high sense of responsibility, is goal-oriented and has a teamwork mindset.Overall:Technical professional with some experienceWorking knowledge of technical principlesExpanding knowledge of CES products and servicesResponsibilities:Information and Communications Infrastructure Monitoring and TroubleshootingCollects and registers Incidents.Fault isolation Troubleshooting.Coordinates with other technical support areas and providers including RMA.Provides periodic updates regarding the Incident Status.Delivers a RFO (Reason for Outage) or RCA (Root Cause Analysis) final reports per each Incident.Alarm and status monitoring for security, connectivity, and performance of critical infrastructure.Serves as liaison between various support groups during system outages and works with third party vendors or service providers to remediate outage issues.Thorough time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.Change Management Process Fulfillment.Management, fraud detection and mitigation.Monitors traffic behavior and detects anomalies.Detects fraud and executes mitigation procedures.Qualifications:Bachelor's degree in telecommunications, engineering, computer science or related discipline and/or equivalent experience.1-3 yrs.
with customer interface experience in Information and Communications Technology.Flexible to work different days of the week including weekends/holidays.Ability to work under stress.Fluency (read and write) in English and Spanish.Proficient interpersonal, analytical and communication skills.Demonstrated experience in diagnosing, troubleshooting, and resolving telecom issues.Knowledge in Network Monitoring Tools.Experience in troubleshooting the following routing protocols: BGP, IS-IS.Experience in troubleshooting: MPLS, QoS, IPv6, IP Multicast, SD-WAN.Knowledge in VoIP, UCC, Security Technologies.Knowledge in Cloud Technologies.Microsoft Office Suite experience.1-3 yrs.
customer service or helpdesk experience.Product Knowledge:CloudMPLSCarrier Ethernet / EPLBroadband / IPL / DIAUnified Communications - UCaaS, CCaaS, ITFSIoT (Edge Intelligence)Managed SecurityCloud ConnectSD WANSIP TrunkingRemote HandsPosition Details:Full-time: 40 hoursWork schedule: shift 6am-3pm, 5-day consecutive work week, work week start varies (Sun-Sat)Location: Madrid, Spain.
Office cubicle space settingTraining: Paid 10-week programEl anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/115922972/bv689-noc-engineer-madrid/?utm_source=html #J-18808-Ljbffr
