Our StoryWith $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!We are always looking for exceptional people to join our fast-paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years!Why we're Awesome!!Inclusive company cultureTraining and DevelopmentCompetitive CompensationUnparalleled Benefits & Wellness (we mean really good)!401k with a generous matchCareer Growth OpportunitiesTransfer OpportunitiesShare in Company ownershipEmployee Recognition programWe are looking for a Customer Service Representative to join our team! The Customer Service Representatives are the middlemen that bring the office and our customer together to move the truckload and LTL volumes of dry, refrigerated and flatbed cargo. If this is you– let's talk.You will:Manage and distribute produce EDI loads to various officesManage and distribute produce manual tenders to various officesProvide daily service reportsManage and update the DSR for problem loads company-wideCommunicate with traffic departments on daily issuesCoordinate bidding on off contract with value-added serviceMaintain and increase ALC's image and reliability with customersWith management approval and oversight, determine a "fair" price to charge the customer.Communicate product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling produce loads with management oversight.Coordinate optimal loading and delivery patterns and times utilizing management insight in order to minimize time and miles traveled with regards to the customer, advising if a load is manageable.Skills and ExperienceSelf-motivated, enthusiastic team player who excels in a fast-paced environmentExperience in Freight Brokerage/customer service is a plusExcellent and effective communication skillsStrong customer service orientation and excellent work ethicAbility to quickly process information and make decisionsEffective negotiation and problem-solving skills, and ability to handle conflictExcellent time-management skills with the ability to multitaskHighly organized and detail-orientedAbility to work well under pressure in a fast-paced environmentJoin us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.#J-18808-Ljbffr
