An internship with a duration between 6 and 12 months, in our offices in Madrid, Brussels, Frankfurt or Manchester.
To support the Business Solutions Team in their day-to-day tasks and (future) projects, the following are the key roles and responsibilities addressed to the BST team:
Support in delivering a schedule of EMMA system and Tools Induction training, targeted at M&E users of Sales & Catering, and Groups; liaise with internal stakeholders to identify new recruits to attend Virtual or Classroom EMMA Systems and Tools induction training.Fully understand and develop training content and materials in conjunction with the M&E Development Manager and Business Product Owners.Support on ensuring standards are in place, being used, and set up in all hotels for EMMA based on JOB aids in Hotel Kit.Report any issues with the systems by raising the relevant tickets and informing the relevant team or Business Product Owner.Regularly liaise with the M&E Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.Support the M&E Business Product Team with any required UAT of key projects coming into the area which require technical EMMA/Systems support based on relevant M&E Systems.Monitor data entry for all Clusters & Hotel teams and train accordingly to ensure compliance.Show interest in creating and maintaining a high level of product knowledge, including pipeline hotels.Assist the ASO support team with their tasks when requested.Assist in any system-related projects for rollout into the area when needed.Liaise with BPO for M&E on development opportunities as fed from issues in Hotels/Clusters/Area to drive improved levels of efficiency and user experience.Perform all duties in a timely and effective manner in accordance with established company policies to achieve objectives.Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department.Build and maintain effective working relationships with all key stakeholders and partners, both internal and external, ensuring all communications and activities are controlled and undertaken in a timely manner.All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.Skill & Experience Requirements General knowledge or affinity in property Meetings & Events. Understands, communicates, and supports The Radisson Hotel Group corporate policies and guidelines.Embraces challenging assignments, situations, and opportunities that extend beyond their comfort zone allowing high potential learning opportunities.Well organized with the ability to plan and manage own workload.Good PC and technical skills with a good working knowledge of Microsoft Office.Comfortable working collaboratively across functions and cultures in a global environment.Potential skills within systems/tools to create analysis to support business results.Interest in and willingness to learn using IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an advantage.Strong communication skills and very comfortable over the phone and by email.High achievement drive and willingness to learn and deliver results.Requirements Be eligible to sign a 6-month internship agreement with your school or university.Be fluent in English.Able to work in Europe (EU citizens are eligible).
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