Beckman Coulter Diagnostics | Customer Care Field Manager, Area Este (f/m/d) | BarcelonaAt Beckman Coulter Diagnostics, we've been dedicated to advancing and optimizing the laboratory for over 80 years. Join a team where you can be heard, supported, and always be yourself. We're building a culture that celebrates the diverse backgrounds, experiences, and perspectives of all our associates.The Customer Care Field Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Spain. The individual will lead a team of Customer Service Engineers and will have responsibility for supervising service, repair, and installation of products or solutions at customer sites, including electrical and mechanical testing in accordance with maintenance contracts. This role involves diagnosing system failures and determining cost-effective solutions, escalating complex issues to higher levels of technical support as needed. Additionally, the manager may develop new customer service/product agreements and respond to customer support calls within an assigned territory. The successful candidate will drive results through exceptional leadership skills and foster a culture of continuous improvement.In this role, you will have the opportunity to:Provide support to customers according to contract specifications and priorities.Drive the team with business priorities in mind.Maintain, optimize, and improve service KPIs in the central service region.Implement device installations and collaborate on complex large-scale automation projects.Build and develop a high-performance team with a focus on effective change management and recruiting top talent.Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements.The essential requirements of the job include:Degree in Biomedical Engineering or equivalent.Experience in employee management and strong leadership skills.Good technical knowledge.High level of customer orientation and strong service mentality.Substantial experience within a complex organization in the high technology and medical product/service sector.Language skills: Spanish and English.Ability to work flexible hours as business needs dictate, with availability to travel 25% of the time.At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement from your home. Additional information about this remote work arrangement will be provided during the interview process.If you think you can bring value to Beckman Coulter, we encourage you to apply!
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