.Additional InformationJob Number24172294Job CategoryEvent ManagementLocationHotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAccountable for the overall success of the Banquets Department. Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals.CANDIDATE PROFILEEducation and Experience- High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.OR- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Banquet Operations- Projects supply needs for the department, (e.G., china, glass, silver, buffet presentations, props).- Applies knowledge of all laws, as they relate to an event.- Uses banquet beverage "Use" records to control liquor costs and manage the banquet beverage perpetual inventory.- Ensures accurate customer billing for banquet events.- Ensures coordination and execution throughout the event.- Attends pre-conference meetings to ensure specifications of the group event are well executed.Leading Banquet Team- Attends and participates in all pertinent meetings.- Leads shifts and actively participates in the servicing of events.- Leads discussions to review scheduled events and proactively avoid service challenges and failures.- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Managing Profitability- Assists team in developing lasting relationships with groups to retain business and increase growth.- Manages department controllable expenses to achieve or exceed budgeted goals.Ensuring Exceptional Customer Service- Anticipates guests' needs and responds promptly.- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.- Handles guest problems and complaints.- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.- Empowers employees to provide excellent customer service.- Strives to improve service performance.Conducting Human Resources Activities- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures