Our company: Join our exciting and successful team to enter the fashion world.
Your role:Escalate potential service issues and follow all the processes and procedures of the project.Ensure contractual SLA is maintained.Provide cover for other advisors in their absence, either within the same team or across teams.Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.Understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.Attend regular Team Meetings.Work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality, and customer satisfaction.Hours and Benefits:39 hours/week (rotating shift): Monday to Friday from 09:00 to 21:00, Saturday 10:00 to 18:00Salary: 18,000 Euros gross/year + up to 1,500 Euros gross/yearOngoing trainingPossibility to grow within the companyStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Why apply?A large variety of discounts with our partnersFree weekly and after work activitiesWe promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countriesReal growth opportunities to progressNew and modern office in the Poblenou areaReceive a bonus starting from 300 euros for referring your friendsRequirements:Sales background/experience preferableNative level speaker of FrenchFluent in SpanishGood disposition to work in a customer service environmentCustomer care skills - ability to listen to and understand the customers' needsBasic sales skills - Upselling and cross-sellingAbility to take ownership of, and progress calls to resolution or escalate calls to resolutionPersonal abilities:Highly empatheticGreat time managementSelf-motivatedResistant to stressVery good communication and listening skillsAbility to work in a teamLogical approach to problem solvingAbility to work on own initiativeAbility to adapt to different situations and needsOpportunistic in creating sales leadsIf you identify with this, JOIN US!
Career opportunities:If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.
The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-006161-1-FRANCE
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