Description
The Associate Director, Account Management leads and grows a portfolio of corporate accounts. Please note this role will need to be based in one of the following locations:
London, Barcelona, Lisbon, Paris
Essential Functions / Core Responsibilities
Facilitates Senior Executive relationships between Client & Concentrix
Proactively expands the relations outside of usual buying towers
Proactively develops multi-service proposals that include CNX or Partner Technology products
Demonstrates and implements a consultative selling approach
Contract negotiation
Development of a forward-looking strategic account business plan
Gain a detailed understanding of client's business, challenges and opportunities and propose solutions
Champion the effort to grow and maintain the corporation's primary and long-term revenue base
Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management
Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions
Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded
Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions
Monitor economic and legal trends that could affect sales
Candidate Profile
Good understanding of new technologies and ability to implement them for client needs
BPO experience is a must
Strong financial and analytical acumen
Expert in communication skills and styles, both written and verbal
Demonstrable ability to effectively present information to internal and external associates
Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline oriented business environment with industry impact
Strategic thinker
Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices
External Thought Leader with proven ability to significantly influence
Advanced Microsoft Office skills
Career Framework Role
Is recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy; may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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