.JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!Role Purpose Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.What this job involves Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services. Monitor and maintain office equipment and supplies. Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates. Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained. Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements. Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training. Travel/Visitors' support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up to date information to staff. Assist in the organizing of internal and external Client events. Managing the quality of conferencing facilities. Manage food and kitchen facilities – provide direction to housekeepers. Raise purchase orders. Manage Wiki pages and other communication channels for the site(s)