.What Is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we do?We're looking for experienced professionals to join our team as a "B2B Coordinator", at one of today ´s fastest-growing travel companies. You will be responsible for leading a team of "B2B Agents" handling partner sales and support queries.Minimum Requirements:Minimum 2 years of contact center and/or customer service experience.At least 2 years in a team leader, supervisor, or management role.Previous B2B experience is preferred.Experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is highly preferred.Based in Barcelona.Linguistic Skills:- C1/C2 level English (verbal, reading, writing) required.- C1/C2 level Spanish (verbal, reading, writing) required.Technical Knowledge:Minimum 2 years experience working with Amadeus and/or other GDS platforms.Deep knowledge of Amadeus / GDS and Travelfusion, on the operations and implementation part.Familiarity with CRM, order management, and contact management systems and practices is a plus.Salesforce knowledge and experience are highly desired.Education:- Bachelor's degree in hospitality, travel, tourism, or any related field is preferred but not essential.Essential Skills:Master at communication, listening, and soft skills.Able to assess your team's needs and provide appropriate fast resolutions.Self-starter, self-managed, responsible, dedicated, and tenacious.Don't get easily discouraged or frustrated.Able to multitask, prioritize, and manage time effectively.Comfortable and competent in using multiple systems concurrently.A natural leader with the ability to inspire and motivate.Knows how to have fun, strive for success, and celebrate achievements.Comfortable working on a 24/7 rotating schedule basis.Comfortable and competent in prioritizing tasks and activities.Responsibilities:Manage a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally.Hit and exceed productivity, adherence, and quality KPIs.Monitor daily/weekly/monthly/quarterly performance to ensure departmental KPIs are achieved.Provide support and guidance to agents and serve as the primary escalation point.Carrying out regular 121s and coaching sessions with agents.Use data to propose processes, procedures, and/or product improvements