Position Overview
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.
It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this change is your opportunity.
Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists.
We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.
Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
You will be reporting to the Technical Support team Manager.
We support a hybrid working schedule.
ResponsibilitiesProvide efficient assistance to Autodesk customers on a variety of issues and questions related to the usage of our software.Document problems and solutions in short and clear articles for our knowledgebase.Research, verify, and document product issues.Manage customer expectations by providing updates on progress.Minimum QualificationsExcellent written and verbal proficiency in English and German.Advanced user of Revit, Navisworks, and other Autodesk AEC products.Professional experience in the AEC (Architecture, Engineering, Construction) industry: 3+ years.Passion for helping people and enjoyment in solving problems.Customer service experience.Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk; our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us!
Salary Transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
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