.COMPANYOwned by CPP Investments, Nido Living is a best-in-class real estate investment and operating platform focused on purpose built student accommodation (PBSA). Nido has exciting plans to grow its portfolio offering throughout the UK and Europe, with a key focus on continental Europe for our next phase of expansion.Nido delivers the best customer experience by creating and maintaining communities that place guest's wellbeing and safety at their centre. Our teams and their focus on the resident experience are what makes us stand out and win awards. We aim to redefine industry standards for residents and investors.Nido currently operates buildings across various cities in Ireland, Spain, Portugal, Denmark, and the Netherlands, with further developments in construction in the UK and Europe.With such an exciting growth plan, Nido has a long and prosperous journey ahead, which offers a great opportunity for an enthusiastic, like-minded individual to join us along the way. Please refer to the website for further information on Nido www.Nidoliving.Com.PURPOSE OF THE ROLEThe Administrator is responsible for the day to day administrative and reception operations of the hotel. The role will be the primary contact for all guests, contractors, suppliers, agencies, and other stakeholders working within the building and is expected to uphold and demonstrate Nido's high brand and customer service standards.KEY RESPONSIBILITIES (include but are not limited to):Operations Promote a 'guest first' culture and ensure their expectations are met. Take responsibility for management of the office and reception. Ensure that the customer service level of the reception team remains high, and the agreed service level agreement is followed. Provide a personalize service by keeping updated on local events, festivals, and new attractions to provide guests with current and relevant information. Assist with the marketing of the hotel, working with the central Marketing team to ensure the relevant strategy goals are delivered at residence level. Manage the sales process at the hotel, including respond to enquiries by phone, email, and webchat; conduct tours & hotel viewings; monitor room availability; contact prospective newclients and maximise conversion rates to ensure the agreed occupancy level is met at all times. Manage and communicate room cleans and reactive maintenance works. Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable. Provide out of hours support to the hotel as required, to ensure that issues are escalated according to procedure. Deliver on customer satisfaction targets. Address and resolve complaints promptly and effectively, following hotel policies and procedures. Escalate them when necessary to the management team. Assist with supervision of on-site maintenance operations including planned preventative and reactive maintenance