Account Manager

What we offer:

Career Development
Competitive Compensation And Benefits
Pay Transparency
Global Opportunities

Tasks and Qualifications:
Tasks:

Collecting relevant data about customer processes to create opportunities and added value for the customer.
Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership.
Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy.
Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required.
Checking the customer's 'Open issue list' and ensuring proper transfer to customer service.
Communicating about lessons learned and new opportunities on the market.
Informing the Customer Service department about the processes and pain points in the current market.
Monitoring NPS (client satisfaction).

Qualifications:

Excellent communicator.
Degree in engineering.
Strong negotiator: contracts, terms & conditions, quotations.
Experience in escalation management.
Experience in customer relationship management.
Experience within the intralogistics market is a big plus.
Fluent in English and Spanish.


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