Account Manager

ResponsibilitiesCollecting relevant data about customer processes to create opportunities and added value for the customer.Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership.Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy.Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required.Checking the customer's 'Open issue list' and ensuring proper transfer to customer service.Communication about lessons learned and new opportunities on the market.Informing the Customer Service department about the processes and pain points in the current market.Monitor NPS (client satisfaction).QualificationsStrong negotiator: contracts, terms & conditions, quotations.Experience in escalation management.Experience in customer relationship management.Experience within the intralogistics market is a big plus.Fluent in English and Spanish.We offer:An open culture with colleagues who are passionate about technology.An organization in which there is room for initiative and consultation.Training and courses that contribute to your personal development.The opportunity to broaden your horizons, literally and figuratively!
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