Account Management (IC) Associate
Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 30+ Days Ago job requisition id 24011659
About us
Cigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa, and Asia Pacific.
Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.
When you work with us, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? Join us to find out.
Your job
As an Account Management Associate, you will be responsible for managing a book of business for existing small and medium corporate accounts across Europe. You will also identify and sell new products and services to existing accounts, establish, develop and maintain a regular and positive relationship with your clients, and proactively resolve client issues and daily queries. Additionally, you will educate clients on plan design and renewal options, apply standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. This role is eligible for sales incentive compensation (IC).
Main Responsibilities
Pro-actively manage and negotiate renewals for our book-rated portfolio by executing annual renewal strategy.
Develop and maintain strong relationships with an assigned portfolio of clients through regular communication via email or telephone.
Lead day-to-day inquiries for assigned portfolio, working with internal stakeholders to resolve within agreed timelines.
Gather and analyze claims data.
Database Management, ensuring all relevant details are recorded accurately.
Facilitate the renewal process in conjunction with the Client Management team.
Participate in client visits to the European Service Centre and occasionally attend Client Meetings.
The candidate will be a French native speaker (Dutch language capabilities are a plus).
Your profile
At least 2 years of experience with business clients (B2B).
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Advanced level of English and native in French (Dutch will be a plus).
Excellent organization, planning, and prioritization skills.
A high level of accuracy and attention to detail is required.
Action-oriented problem-solving skills / process improvement.
Strong communication skills: demonstrating drive and enthusiasm.
Customer Centricity.
What we offer?
Contract: Permanent.
Environment: Multicultural working environment. You will have the opportunity to work with colleagues from across the globe.
Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.
Flexible starting hours: Monday to Thursday 9.00 to 18.15 or 8.00 to 17.00 and Friday 9.00 to 14.45 or 8.00 to 14.45.
Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation.
An attractive fixed and variable salary.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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